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Project Case Studies That Speak for
Themselves
Digitization for a leading Law Firm
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Client:
Pragmatix
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Сompletion date:
20.08.24
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Service:
Case Management System
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Website:
www.pragmatixmw.com
About project
In an industry defined by constant movement and mass data, law firms must evolve rapidly to stay ahead. Our client — a leading law firm with operations spanning the entire country — had built a robust internal system, but was starting to feel the strain of data retrieval, data collection, and an increasing client base. While their infrastructure and service capabilities remained strong, the organization lacked a unified digital strategy necessary for long-term resilience.
As emerging competitors positioned themselves as agile and tech-enabled, the client's brand was increasingly viewed as traditional and internally inconsistent. This perception gap, coupled with inefficiencies in collaboration, presented a serious obstacle to sustainable growth, digital transformation, and market relevance.
Recognizing the need for change, the company engaged us to help realign its digital vision, reposition the brand, and build a national framework that would enable both integration and innovation.
Our Approach
We began with understanding the firm's internal processes. Working directly with executive leadership, line managers, and internal stakeholders, we designed a solution that was both inclusive and insight-driven.
Our team conducted in-depth research across industries, interviewed cross-functional teams, scanned internal documentation and scrutinized workflows, and benchmarked competitors’ messaging, service models, and digital tools. From there, we identified core areas of misalignment — including inconsistent documentation, duplicated operational processes, unclear strategic priorities, and a lack of tools for cross-country communication.
We then partnered with the client’s local office to design a roadmap for modernization — balancing the need for internal consistency with the flexibility to adapt to local industry demands.
What We Delivered
Our work included a range of digital tools & initiatives, each contributing to a stronger, more future-ready organization:
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Repositioning the brand
as a tech-forward, customer-centric digitization partner — moving away from legacy language and towards a message of reliability, speed, and innovation.
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Unifying internal operations
under a single national framework, with clearly defined processes, shared performance indicators, and alignment mechanisms across departments.
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Digital Database
— one that was both remotely and locally accessible, supported by a comprehensive security and backup strategy.
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Analytics Module
for national expansion, tied to realistic KPIs, digital transformation milestones, and industry knowledge.
Key Goals
Our engagement focused on four primary strategic goals:
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Strengthen brand relevance
by updating the company’s positioning and clarifying its core value proposition.
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Improve operational consistency
across national offices by streamlining workflows, reducing inefficiencies, and creating shared accountability systems.
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Enhance perception among enterprise clients,
particularly in industries where reliability and innovation are key decision drivers.
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Lay the foundation for digital transformation,
ensuring the organization was structurally and culturally prepared to adopt new technologies.
Results
The impact of this project was both immediate and long-term:
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+40% increase in litigator productivity
across the country, based on cases completed per litigator.
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Streamlined SOPs
(Standard Operating Procedures) were adopted by 5 regional offices within the first 6 months, resulting in faster coordination and fewer process redundancies.
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12% reduction in lead times
across the case lifecycle — largely driven by improved internal collaboration and better data sharing.
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Successful launch of 3 new services
under the updated brand, contributing to increased client acquisition and retention rates in the B2B segment.
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Executive and regional teams reported higher strategic clarity,
with alignment tools leading to faster decision-making and reduced friction in cross-industry cases.
Conclusion
This project was not just about refreshing a law firm — it was about preparing a national organization to thrive in a complex, fast-moving industry. By aligning strategy, brand, and operations, we helped our client move from fragmented and reactive to focused, integrated, and future-ready.
Do you have any questions?
What We’ve
Achieved Together
Each project we take on is a partnership — rooted in trust, driven by insight, and focused on results. From global brands to ambitious startups, our work reflects real challenges, smart solutions, and measurable impact.
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